My 1997 mercury villager is shifting hard into second gear and

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My 1997 mercury villager is shifting hard into second gear and won't go into overdrive in colder weather. Any suggestions?

Optional Information:
1997 Mercury villager 3.0 L

Already Tried:
Nothing

Customer (name blocked for privacy)

Status: Closed Value: $10

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My 1997 mercury villager is shifting hard into second ...