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i have a 2002 deville,my navagation system shows my car ...
Sent to Car Experts January 28 07:06 AM

i have a 2002 deville,my navagation system shows my car being in washington,dc and the car is in wildwood,nj. can you tell me what to do to correct the problem. bill

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2002 Cadillac deville v8

Already Tried:
nothen

Dan Requested

Customer (name blocked for privacy)
Status:  Closed   Value: $8
Answer
January 28 8:55 AM (1 hour and 48 minutes and 59 seconds later)
         
REPLIEDCheck Mark

I'll bet a cup of coffee that one of two things has happened here. 1. The units memory has gotten scrambled and it will have to be reprogrammed by a dealer. 2. If any new addition has been added to the car like a satellite radio, radar detector, or something magnetic attacked to the dash or windshield is messing up the receive signal.

Hope this helps,if so please accept.



Edited by FirstHogman on January 28 2006 at 8:56 AM

If more information is needed, please ask me.

Hope this helps, an accept would be appreciated.
Firsthogman
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Firsthogman -- Auto Service Technician -- 96% Positive Feedback on 298 Car Accepts
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January 28 8:59 AM (3 minutes and 43 seconds later)
         
Reply to Firsthogman's Post: it was installed by a dealer, now what
Customer (name blocked for privacy)
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January 28 9:14 AM (15 minutes and 20 seconds later)
         
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January 28 9:38 AM (23 minutes and 22 seconds later)
         
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Firsthogman -- Auto Service Technician -- 96% Positive Feedback on 298 Car Accepts
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January 28 9:38 AM (41 seconds later)
         
it came out of another car but has my vin no. in it.
Customer (name blocked for privacy)
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January 29 10:06 AM (1 day later)
         
still waiting for your answer,
Customer (name blocked for privacy)
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January 29 2:27 PM (4 hours and 21 minutes and 21 seconds later)
         
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Firsthogman -- Auto Service Technician -- 96% Positive Feedback on 298 Car Accepts
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January 30 9:04 AM (18 hours and 36 minutes and 45 seconds later)
         
ACCEPTEDCheck Mark

Info - Incorrect OnStar Global Positioning System (GPS) Location Reported During OnStar Call #02-08-46-006A - (Mar 17, 2005)

Incorrect OnStar® Global Positioning System (GPS) Location Reported During OnStar® Call

2000-2005 Passenger Cars and Light Duty Trucks

2003-2005 HUMMER H2

with OnStar®

This bulletin is being updated to add models and model years, update the Warranty Information and explain what to do if module replacement is necessary. Please discard Corporate Bulletin Number 02-08-46-006 (Section 08 - Body and Accessories).

Important: If this is a 2000 model year vehicle and recall 01045A has not been completed on this vehicle, perform this recall instead of following the procedure in this bulletin.

A small number of the above-mentioned vehicles may exhibit a condition in which the vehicle reports an inaccurate location to the OnStar® Call Center. This condition can only be identified via a button press to the OnStar® Call Center by the customer. Call Center personnel will be able to identify this inaccurate location condition. Customers will then be notified through the mail by OnStar® if their vehicle exhibits this condition. Once this condition has been identified, OnStar® will instruct the customer to return to the dealership to have this condition corrected.

Important: It is not necessary to reconfigure the vehicle after the following procedure.

In order to correct this condition, you must cycle power to the OnStar® system. This can be done by either removing the fuses powering the OnStar® system or disconnecting the OnStar® module (VIU or VCIM) from the vehicle. As a last resort, you can disconnect the vehicle's battery. The power needs to be removed from the system for approximately 15 minutes.

After completing this procedure, the vehicle should be taken to an area with an unobstructed view of the sky. The vehicle should be kept running for approximately 10 minutes to allow the vehicle to reacquire the global positioning system (GPS). Then contact the OnStar® Call Center via the blue OnStar® button and ask the advisor to verify the GPS position.

If the OnStar® advisor still has an inaccurate GPS location, refer to the Navigation Systems and Cellular Communications sub-sections in the Service Manual in order to diagnose and repair the concern. If the normal diagnostics lead to module replacement, you will need to contact Technical Assistance (TAC) and choose the OnStar® prompt. GM OnStar® TAC will assist in the diagnosis and, if appropriate, order a replacement part. Replacement parts are usually shipped out within 24 hours, and a pre-paid return package label will be included for returning the faulty part. By returning the faulty part, you will avoid a significant non-return core charge.

Warranty Information

For vehicles repaired under warranty, use:

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Labor Operation

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Description

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Labor Time

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R4807

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MIN/MDN Cellular Communications (OnStar®) - Program

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Use Published Labor Operation Time

< wid="100%"> <> < align=left wid=778>GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
 < align=middle wid=42>Images available only to Customers.

< align=middle wid=167>WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

© Copyright General Motors Corporation. All Rights Reserved.

< name=bottomNav>
< wid="100%" align=center> <> < wid="25%" slign="LEFT">< =": history.back();" = value="<- Back" name=back> < =": history.forward();" = value="Forward ->" name=forward> < align=middle wid="50%">Document ID# 1630805
2002 Cadillac DeVille
Dan -- Auto Service Technician -- 97% Positive Feedback on 159 Car Accepts
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