My parents recently bought a used,2005 Ford Freestar,with 25,000 miles. Today my mother shared with me her points of dissatisfaction with this Ford dealer. One red flag for me, is that the salesman offered, and my parents purchased, an extended warranty, good until 80,000 miles. The cost for this warranty was $1600. About a week after my parents took possession of the car, the salesman called them up to inform them that they (dealer) had made a 'mistake' re: the cost of 80,000 mi. warranty.....the cost was actually $2200! The salesman essentially asked them for another $600, after contract had been signed. Parents opted out of the warranty. Phew! I don't think that they were informrd that the vehicle was STILL under manufacturer warrenty. Another thing my mom said was that they paid $500 to replace all brakes on this vehicle and they were told this was not covered by warranty...which is standard. Now, if the dealer was aware that the vehicle would not pass inspection without repairing brakes, aren't THEY (dealer) obligated to repair them before sale? I have never heard of a situation where the new owner was required to pay for a safety repair needed to pass inspection, at point of sale. My experience has always been that brakes have to be passable and that dealers generally repair most concerns found within the first few days of ownership. Doesn't sound right....and these are all the details I know at this time. Thanks!
Edited by Customer (name blocked for privacy) on November 25 2005 at 2:00am
